• It is polite to identify yourself at the beginning of the call.
  
• Relay operators are not permitted to engage in conversations unless it is for specific call processing reasons (i.e. requesting a number to dial, providing status on a call, etc.)
  
• It is customary to be familiar with and/or use standard abbreviations such as GA (Go Ahead) and SK (Stop Keying). You must always type GA when you are finished typing in order for the relay operator to begin. The following chart indicates some of the more commonly used text abbreviations:

Abbreviation	Meaning
ANS	Answer
CA or RO	Relay Operator
CUL	See you later
GA	Go Ahead
GA TO SK	Go ahead if you have more to say, but I'm finished
HD	Hold
HOH or HH	Hard of Hearing
ILY	I Love you
IMPT	Important
LTR	Letter
MSG	Message
MTG	Meeting
N	And
NBR or NO	Number
NITE	Night
NP	No Problem
NOYB	None of your business
OIC	Oh, I see
OPR	Operator
OXOX	Love and Kisses
PLS	Please
PPL	People
QQ	Question
R	Are
SRVC or SVC or SERV	Service
SK	Stop Keying (end of call)
SKSK	Hanging up
THX	Thanks
TY	Thank you
TMW	Tomorrow
U	You
TY	Thank you
UR	Your
URS	Yours
XX	Error