My IP Relay Number - Frequently Asked Questions
What is a Relay Method?
When someone calls me, which Relay Method is contacted first?
How do I change a Relay Method?
How do I use a Personal Greeting?
What happens if I can't answer a call?
What is a Relay Method?
A Relay Method is an Instant Messenger screen name for you to communicate with our Relay Operators.
[top]
When someone calls me, which Relay Method is contacted first?
In the section 'Your Current Selections', you will see the list of Relay Methods that you selected. We will try to contact you in order from top to bottom, connecting to each Relay Method until we get a response from one of them. You can change the order by using the 'Move Up' button to the right of the Relay Method.
[top]
How do I change a Relay Method?
First, click on the 'Remove' button to the right of the Relay Method that you wish to change. Then click on the 'Add' button next to the appropriate type of messenger you will use. Enter the necessary contact information into the window that appears.
[top]
How do I use a Personal Greeting?
A Personal Greeting is a message that the operator will say when someone calls you on your My IP Relay Number. You may choose any words you like. We suggest something that is short and tells the caller who you are. Keep in mind that our operators will follow your greeting with our greeting. For example, if your greeting is "Hello, you've reached Betty Smith" the caller will hear "Hello, you've reached Betty Smith. This is IP Relay Operator XXXX".
[top]
What happens if I can't answer a call?
If you are not available on Instant Messenger, "voice" messages will be sent to your e-mail address.
[top]