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          Survey
 

At IP-RELAY.com, it is our goal to provide you with the high quality service that you have come to expect. Please take a few minutes to respond to the questions below so that we can continue to meet your needs. As always, your feedback is kept strictly confidential. Thank you for using IP-RELAY.com.

Please fill out the following survey:

 
1. What is your age?
2. Do you use a Mac or a PC?
3. How often do you use relay service each week?
4. What is your most preferred method of communication?
5. Which of the following IP-RELAY.com services have you used in the past? (select all that apply)

    My IP Relay (AIM) on Sidekick My IP Relay (AIM) on PC
    Quick Connect on IP-Relay.com IP-VRS
    Wireless IP-Relay for Sidekick My IP Relay Number
    Wireless IP-Relay for BlackBerry Custom Calling on the website
6. Which IP-RELAY.com products do you use most frequently? (select one)

    My IP Relay (AIM) on Sidekick My IP Relay (AIM) on PC
    Quick Connect on IP-Relay.com IP-VRS
    Wireless IP-Relay for Sidekick My IP Relay Number
    Wireless IP-Relay for BlackBerry Custom Calling on the website
7. How would you rate your experience with IP-RELAY.com?

    Operator Accuracy
    Excellent Good
    Average Fair
    Poor N/A
    Operator Typing Speed
    Excellent Good
    Average Fair
    Poor N/A
    Connection Speed
    Excellent Good
    Average Fair
    Poor N/A
    Overall Call experience
    Excellent Good
    Average Fair
    Poor N/A
8. How would you rate your experience with IP-VRS.com?

    Video Interpreter Accuracy
    Excellent Good
    Average Fair
    Poor N/A
    Quality of Video Interpreter Signing
    Excellent Good
    Average Fair
    Poor N/A
    Connection Speed
    Excellent Good
    Average Fair
    Poor N/A
    Overall Call experience
    Excellent Good
    Average Fair
    Poor N/A
9. How did you find out about IP-RELAY.com?



10. Would you recommend IP-RELAY.com services to others?



11. Who is your current primary IP Relay or Video Relay provider?


12. When selecting a primary IP Relay or Video Relay provider, what are the most important things that you look for? Please rank your choices below, with 1 being most important and 8 being least important.
    How quickly your call is answered by the RO or VI
    Accuracy of the RO or VI
    Speed of relay (applies only to IP Relay and RO)
    The provider's support of the deaf/hard-of-hearing community
    A recommendation from others
    The company provides equipment necessary to use VRS service
    Provider advertising
    Quality of signing (applies only to VRS and VI)




Thank you for taking the time to answer these questions.

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